LAKE SUCCESS, N.Y.--(BUSINESS WIRE)--
Broadridge Financial Solutions, Inc. (NYSE:BR) has been ranked the #1
Brokerage Services Outsourcing Provider for the second year in a row in
the Black Book of Outsourcing, an annual report published by
Brown-Wilson Group, a Datamonitor company. In addition to the top
overall honor, Broadridge also ranked #1 for the second year in a row in
three out of the survey's four brokerage process outsourcing functions,
including Execution & Clearing Services, Securities & Operations
Services, and Investor Communications & Document Management.
"We are honored that our clients believe Broadridge's complete
offering--our service, our expertise, and our expansive portfolio of
solutions--best support their needs to be more efficient so that they can
focus on their core business. Client experience is the best indicator of
the value we provide to the industry, and we are firmly committed to
continue delivering the same degree of service, or better, that our
clients acknowledge we provide today," says Richard J. Daly, Chief
Executive Officer, Broadridge.
The 2009 Black Book survey rated 78 global brokerage process services
providers, and received 1,657 validated responses from the invited
participants. Among the 18 assessed key performance indicators,
Broadridge ranked #1 in 14 out of 18, including:
-- Vendor Overall Preference/Vertical Industry Recommendations
-- Client Relationships and Cultural Fit
-- Trust
-- Breadth of Offerings, Client Types, Delivery Excellence
-- Deployment and Outsourcing Implementation
-- Customization
-- Scalability, Client Adaptability, Flexible Pricing
-- Compensation and Employee Performance
-- Reliability
-- Marginal Value Adds
-- Viability
-- Data Security and Backup Services
-- Support and Customer Care
-- Best of Breed Technology and Process Improvement
Datamonitor's survey results are based solely on user and client reviews
and feedback. The annual survey provides a valuable benchmark for banks,
broker dealers and investment companies to assess customer satisfaction
and client experience in comparison to other service providers. These
results offer compelling and critical insight to prospective clients as
they choose their outsourcing provider.
"We are delighted and gratified to be recognized again for the superior
value we provide to our clients," Mr. Daly added. "This recognition is a
testament to the dedication and commitment to excellence of every one of
our associates."
Access Data Corp, acquired by Broadridge earlier this year, ranked 17th
on the survey's Top Ranked Brokerage Process Services Outsourcing
Providers.
To obtain full length results of the 2009 Black Book of Outsourcing
Brokerage Process Service Outsourcing Provider Survey, please visit http://www.broadridge.com/ranked1/.
About Broadridge
Broadridge Financial Solutions, Inc., with over $2.1 billion in revenues
in fiscal year 2009 and more than 40 years of experience, is a leading
global provider of technology-based solutions to the financial services
industry. Our systems and services include investor communication,
securities processing, and clearing and outsourcing solutions. We offer
advanced, integrated systems and services that are dependable, scalable
and cost-efficient. Our systems help reduce the need for clients to make
significant capital investments in operations infrastructure, thereby
allowing them to increase their focus on core business activities. For
more information about Broadridge, please visit www.broadridge.com.
Source: Broadridge Financial Solutions, Inc.